FAQ

Frequently Asked Questions

What is Studio B/LOW?

Studio B/LOW is an online art studio specialising in modern, personalised wall art and custom artwork. We create thoughtfully designed prints that suit contemporary interiors and make meaningful gifts for any occasion.

Do you sell personalised wall art?

Yes. Studio B/LOW is home to personalised wall art. You can customise names, dates, locations, or other meaningful details. Available personalisation options are clearly listed on the product page.

How do I order custom artwork online?

To order custom artwork from Studio B/LOW:

  1. Select your artwork

  2. Enter your personalisation details

  3. Add to cart and checkout

Please ensure all details are correct, as personalised orders are produced exactly as submitted.

Will I receive a proof before receiving the artwork?

Proofs are not automatically provided, however I do ask for everyone to proof read the details before the final touches are added. If you have specific requirements, we recommend contacting us before placing your order.

How long does it take to process personalised artwork?

Orders are typically processed within 2–3 weeks. Personalised pieces may take slightly longer during peak periods. Once shipped, you will receive a confirmation email with tracking details.

Where does Studio B/LOW ship to?

We offer Free UK wide shipping. If you require international shipping, please contact us before placing your order.

How long does shipping take?

Estimated delivery times:

  • UK: 2–4 business days

Delivery times may vary due to location.

What sizes are available for your wall art?

Available sizes are listed on each product page. If you’re looking for a custom size or format, please contact us.

Are frames included with the artwork?

Frames are not included, this allow allows customers to select a frame that best matches their interior style.

Can I return or exchange personalised artwork?

Due to the custom nature of personalised wall art, returns or exchanges are not accepted unless the item arrives damaged or incorrect.

Non-personalised artwork may be eligible for return within 14 days of delivery. Please contact us before returning any items.

What if my artwork arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the artwork and packaging. We’ll arrange a replacement or suitable resolution as quickly as possible.

Can I cancel or change my order?

Orders can be cancelled or changed within 12 hours of purchase. Once production has started, changes may no longer be possible — particularly for personalised artwork.

Do you offer fully custom art designs?

Yes. Studio B/LOW offers custom art commissions. If you’re interested in a bespoke design, please contact us with details and we’ll advise on availability and pricing.

How do I contact Studio B/LOW?

You can contact us via the Contact page on our website or by email. We aim to respond to all enquiries within 1–2 business days.